Journee Ltd is a company registered under number 11581103, whose registered office is at Pill Box, 115 Coventry Road, London, E2 6GG, United Kingdom. The web domain names journeetrips.com, journeetrips.co.uk, journeetrips.world, daretojournee.com, journeemerch.com belong to Journee Ltd.
Journee Ltd (henceforth referred to as “we” / “us” / “our”/ or “Journee”) is an adventure travel company where you can book a surprise trip for a pre-agreed upon budget and travel dates, for yourself or a group of up to four adults (henceforth referred to as “you” / “your group”). Surprise trip means you will not know the final destination(s) at the point of booking. The earliest you will find out, will be when you receive the physical/digital Journee pack, typically 21-7 days before your trip begins.
The purchase of this travel service offered by Journee constitutes a contractual arrangement between us and your group. When you make a payment and book your Journee trip, you guarantee that you have the authority to accept and do accept on behalf of your group, the booking Terms & Conditions (“T&Cs”) set out herein. You also acknowledge that your group members have read, understood and agreed to be bound by them. As such, please ensure that your group understands these T&Cs prior to booking.
Any dates and times referenced in these T&Cs will be considered in British Standard Time.
Journee chooses the destination(s) (which can be anywhere in the world) and plans an itinerary for your group using your responses to our questionnaire, your recommended travel dates, duration of your trip, budget and available tickets and accommodations at the time. We do this based on our judgement of what we think you will like. Using our interpretation of your questionnaire, we’ll match you to a destination(s) and experience(s) we believe align to your interests. We’ll then send you a Trip Proposal to consider prior to purchase. The description of destination(s) and experience(s) within the Trip Proposal are written in good faith, but based on how we perceive them. Journee will not be held liable and will not offer any refund or compensation if you feel the description of any part of the trip does not match the trip itself.
We will avoid destinations based on ‘hard’ objections (i.e. related to safety or specific places you’ve told us you don’t want to travel to). In regards to the safety question, we will endeavour to prevent these situations, but will not be held liable to the destinations we have selected as safe/unsafe for certain communities or demographics.
A Journee trip includes outbound and inbound flights, accommodation and experience(s). For accommodation, we choose a minimum 3 star rated property if standard is selected or 4 star rated property if premium is selected. The star rating is taken from a third-party booking site. While we try to cater to any specific accommodation requests in the questionnaire or over email/message (e.g. having a balcony, twin-bed setup, etc), we can never guarantee fulfilling these. The number of experiences booked is dependent on the length of trip and the number is outlined on the Trip Proposal. An airport transfer to the accommodation after the outbound flight can be added by you before and after booking. Food is not included in the total budget (except for any food-based experiences Journee organises for you).
Journee trips are designed with adults in mind and we do not specifically cater to children. The minimum age to go on a Journee trip is 10 years old with at least one person who is 18 or older. Pets are not allowed on a Journee trip.
By paying for our services and agreeing to these T&Cs, you relinquish control over your final destination(s) and give us permission to select the destination(s) for your trip. As such, we cannot be held liable in the unlikely event that you are unhappy with your destination(s), and we will not offer refunds under these circumstances. When you book a Journee trip, you are booking the trip as described in the Trip Proposal at the time of booking, e.g. a four day trip for your group to an unknown destination beginning on a certain date. You will not be buying a trip to a specific destination, with specific flights, hotel accommodation or other activities, as the details about your trip will not be disclosed to you until a few days before your departure. The way in which the booking process for your Journee trip works are set out on our website and the trip we organise will be provided in accordance with them and these T&Cs.
We endeavour to ensure that all the information and prices on our website or your Trip Proposal and payment page, and in any advertising material that we publish are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
When we make a booking for your Journee trip, we use the details you have provided to us in the questionnaire and the Booking Details form (including amendments as agreed over email or SMS/WhatsApp). The Booking Details form is sent after you’ve made the first payment. Therefore it's important that all information (including but not limited to your passport and visa details, full names, addresses and dates for travel) that you share with us are correct. We will send you a Trip Proposal and confirmation of your Booking Details form via email that includes, among other details, the names of your group members and chosen travel date. It is your responsibility to check both of these thoroughly upon receipt to ensure that the details are correct. Making changes to a confirmed booking may not be possible or incur charges that would be fully borne by you if the need arises.
When completing the Booking Details form it is fundamentally important that you provide the correct passport details. If incorrect details are provided, we may not be able to make changes to any confirmed bookings or you will need to pay any additional charges that might arise from making a change to a confirmed booking. You will also be responsible for ensuring all passports for all travellers on your trip will be in date when the trip is happening. On the date you get back from your trip, all passports will need to have more than 6 months left and be less than 10 years old).
Your trip will not be considered to be booked until the Booking Details form has been completed correctly and the flights purchased by us.
When you make a booking with us, you will be required to pay either a deposit or the total cost of your group’s Journee trip as mentioned on your payment page, using the checkout flow. We will use these funds to book travel tickets with third party providers like airlines, your accommodation (prepaid wherever possible) and other tours and attraction tickets if we deem fit (all these service providers along with any third party companies we work with for your Journee trip henceforth referred to as suppliers).
Due to flight price volatility, we may have to reassess the feasibility of the trip within your mentioned budget before making any payments to suppliers. In such cases, we reserve the right to suggest alternatives for you to review with revised budgets.
You will be responsible for paying any remaining payments due after the deposit amount, before the dates outlined on your payment page and in the Journee Passport. If you do not pay on time, we have the right to make any changes or cancellations to your trip as we deem fit, with no refund due to you. We reserve the right to charge your credit/debit card we have on file to collect any outstanding balances that have not been paid on time.
We're unable to provide accurate price breakdowns of your trip. As a package holiday company, we can't provide granular breakdowns of spend. This is due to cost and FX fluctuations, as well as cumulative discounts with our trusted local partners. Instead, we have a single price outlined in your Journee Proposal. This includes your flights, accommodation, experiences, ATOL protection, exclusive recommendations, WhatsApp support, travel admin management and your physical Journee pack.
Please note that the price of a Journee trip does not include the amount payable for any local taxes - e.g. government city or tourist taxes that normally need to be paid locally at the hotel, exit taxes of countries paid at the airports (if any) or the taxes of issuing boarding passes at airports (if any), or travel insurance. It also does not include discretionary spending that you may incur at the destination (including, but not limited to, food, drinks and entertainment).
If you decide to alter your travel arrangements whilst abroad, this is your own responsibility and we are not responsible for any extras or difficulties that may arise with onward travel and as a result of such alterations. No credit or refund is possible for any lost, mislaid, stolen or destroyed goods or documents which could be the subject of a claim on your insurance.
If you book a Journee trip from the UK you’re covered by our ATOL licence.
Your Financial Protection. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
If at any point before your trip you wish to cancel or amend a booking, then you must notify us immediately via email or message with the amendments or cancellations you wish to make. This must be done by the first named person on the booking (lead Explorer). Please read our Changes & Cancellations FAQs before doing so. Any booking made after the 11 September, 2024 is subject to this cancellation policy, while all bookings before 10 September, 2024 are subject to the following cancellation policy). Please note, transferring a booking to an entirely different person/group may not be possible.
We’ll try to do our best for you, however, please note that you may not be able to amend or cancel a booking once it has been confirmed, or if the supplier does allow for this, it may incur a cancellation charge. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges and may forfeit up to 100% of the cost of your booking. We shall endeavour to make amendments or cancellations of your travel arrangements where possible and shall confirm any agreed changes to you once completed, together with any applicable costs or charges. If the reason for your cancellation is covered under the terms of your pre-existing insurance policy, you may be able to reclaim these charges from them.
We also have the right to charge an admin fee to make any changes or cancellations as outlined in our Changes & Cancellations FAQs.
**6.1.** **Name changes**
All passenger details must exactly match their government issued passport. Your booking will be made under these names and changes to names are not allowed by many airlines and other service providers. While we will do our best to make such a change if necessary, please bear in mind that airlines and other service providers often treat a name change as a cancellation, to which standard conditions, change fees and charges apply, which you will have to bear in such circumstances. Also note that Journee trips are non-transferable and you can’t substitute a traveller in your group with someone else.
**6.2. Travel time or date changes**
We’ll do our best to accommodate such requests, but we may not be able to help with changes once the bookings have been made. If you have a change in plans and can no longer depart at the intended time or from the intended place as originally stated, or if you plan not to take a flight, bus, or train as booked, please contact us as soon as possible to discuss your options, as we cannot guarantee a refund or rebooking with airlines, hotels, etc.
Journee changing or cancelling your booking
If you have booked a trip with Journee, we may need to make changes to your travel arrangements (for example, but not limited to, changes in flight departure time if made by the airline). Although this is unlikely, we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date.
We also reserve the right in any circumstances to cancel your travel arrangements. In these instances, you can either accept a refund of all monies paid or an offer of alternative travel arrangements of comparable standard (as judged by us).
Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes are changes to aircraft type, or change of accommodation to another of the same standard (example in case the previously booked hotel cancels the booking at the last moment). In such a scenario, we shall take into account the location of accommodation as well as its nature and class when looking for alternatives.
If we make a major change to your holiday (like date or duration of travel), we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available, or cancelling your booked holiday. If the trip is more than 14 days away, you will need to confirm acceptance or rejection of major changes in 48 hours of us telling you about them. If the trip is less than 14 days away, you will need to confirm acceptance or rejection of major changes in 24 hours of us telling you about them. If you don’t communicate your decision within this set period, you will be deemed to have accepted the changes offered.
Force Majeure - this means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include (but are not limited to) health epidemics/pandemics, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, volcanoes or ash clouds, adverse weather conditions or acts of God.
Missed travel
We’ll tell you exactly when and where you need to be to catch your flight, bus, or train. Your flight times, airport and terminal will appear in your Journee Passport. Other travel times will appear in your day-by-day itinerary. Please don’t be late. It’ll be your responsibility to make arrangements to get to the airport, train station, bus terminal, etc on time.
We will check you into your flights where possible, but occasionally the airline requires an in-person check-in. If this is required, we will communicate it directly to you in time.
If you do miss your travel, there’s not much we will be able to do. If you fail to check in on time for a confirmed reservation, the airline, bus, train carrier, accommodation, etc, may register you as a “no-show,” which could result in extra charges and/or your whole travel itinerary being cancelled and/or render your ticket void. Journee is not responsible for missed travel as a result of such errors from your group.
Please note that we can provide general information about the passport and visa requirements for your trip based on the information you provide in the questionnaire and Booking Details form. We use the details you provide to check eligibility of your travel to the chosen destination before making the booking, but your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates.
Any other information supplied by us on these or related matters (such as climate, when to travel, clothing, baggage, personal items, etc.) is given as general guidance and in good faith. We do not accept liability for any decisions made on the basis of the information supplied.
It's your responsibility to ensure that you and all members of your group are in possession of all necessary travel and health documents, and in compliance with any other immigration requirements, before you travel. Neither we, nor the supplier(s) of travel services, accept any responsibility if you have given us incomplete, misleading or wrong information or if you cannot travel because you have not complied with any passport, visa or immigration requirements or changes in travel/visa policies of your destination country.
Please double-check your email address, phone number and mailing address whenever you provide them to us. This is how we’ll communicate with you and send you tickets and other important information needed for your trip. Your flight boarding passes will be linked to from your digital Journee Passport.
We will send a physical package (“Journee pack”) in the mail. This will typically arrive between 7 and 21 days before you depart (we’ll give the estimated delivery date in your Journee Passport). It will contain information and details about your destination, accommodation, experiences and flights. The majority of this information will be included in a day-by-day itinerary.
It may also include copies of some booking confirmations as certain suppliers require seeing them. Please carry these with you or make sure you have access to your digital Journee Passport as we’ll also link to them from them.
If you have not received the package 5 days before your trip, it's your responsibility to inform us immediately. We will do our best to get you a replacement package in time, but we can’t guarantee it. If we can’t, we will supply a digital copy of everything for you to take instead. Journee is not responsible for any Journee packs that get lost in the mail or delayed in transit.
Please note, if your delivery address is international (outside of the UK) and your trip start date is less than 2 months from the date you booked your Journee trip, we may not be able to deliver you a physical package. We will instead supply a digital copy of everything instead.
You’ll let us know in the Booking Details form whether you’d like to pay for extra baggage. We’ll go ahead and book this for you. The additional charge will need to be paid from your online Journee Passport.
We’ll let you know the exact weight and dimensions of this checked baggage in your online Journee Passport. If you exceed your baggage allowance, any extra fees are your responsibility.
It's also your responsibility to know what you can and cannot take on an aeroplane. Important airline ticket terms and conditions and other important notices apply to air transportation (e.g. carrying hazardous materials aboard aircraft in your luggage or on your person is forbidden). Journee will not be held liable for transgressions against air transportation requirements.
Journee is not responsible for any lost/damaged luggage.
Journee works with independent third-party suppliers. They are in no way, owned, operated by, or governed by Journee.
****You are required to comply with all rules and regulations of your booked accommodation. Failure to do so may result in fees or expulsion from the hotel, apartment or bed & breakfast. Journee will not be held liable for any additional fees incurred, or legal proceedings between the customer and the accommodation provider. Don’t smoke or light candles if the accommodation provider forbids it, don’t break anything and don’t steal. Note that your payment through Journee covers your room reservation costs. All additional fees incurred through incidentals (room service, late checkout, food, damage or breakage, etc.) are to be paid by you. If the supplier charges Journee for these fees, we reserves the right to charge the credit/debit card we have on file for you to reclaim them.
If you, or any member of your travel group, cause damage to any accommodation in which you are staying or to any property of suppliers of tours, excursions or other elements of your holiday arrangements, you must fully reimburse the relevant supplier for the cost of the damage before the end of your Journee trip (if the cost has been established by then), or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the relevant supplier or third party as a result of such damage caused.
You also accept responsibility for the proper conduct of all members of your group during your Journee trip. The suppliers reserve the right at any time to terminate the Journee trip of any party member(s) whose behaviour is such, in the reasonable opinion of the supplier, to cause or to be likely to cause danger, upset, harassment or distress to anyone else or damage to other persons or to property. No refund will be given in the event of you, or any member or your travel group, being requested to cease your holiday in such circumstances.
Furthermore, we shall be under no obligation whatsoever to pay compensation to you or any member of your travel group, or meet any costs or expenses (including but not limited to alternative accommodation) that you, or any member of your travel group, may incur as a result of your stay being terminated in accordance with this clause.
You must also indicate any details regarding your (and your travel group’s) physical and mental condition, and regarding the capacity of your group which could be of importance to the proper performance of your Journee trip. If you fail to comply with your obligation to provide this information, it may result in us or our suppliers excluding your group member(s) from (further) participation in the Journee trip. In such cases, you will be responsible for all associated costs. You may ask the supplier to change the travel itinerary planned for you for medical and other reasons. The supplier is not required to meet such a request and shall inform you of any related costs if they agree. In such a case, you must pay the costs associated with the change.
Journee is not responsible for injuries and damages that may incur during the course of your trip, including but not limited to; injury on any experience provided by a third-party supplier, injury or theft during travel by train, aircraft, bus or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness.
You appreciate and accept the risks involved in adventure travel. You do not suffer from any pre-existing medical condition or disability, which may prevent you from actively participating in the trip. By agreeing to participate in a Journee trip you agree that you will hold us harmless regarding any provision of medical care or the adequacy of any care rendered.
You are also responsible for making yourself aware of, and following, the laws of the country/jurisdiction you travel in during your Journee trip. Journee holds no liability to ensure the laws are followed.
We recommend that you have worldwide travel insurance in order to cover you and your travel group while abroad. The expenses you may have to incur (if any) due to lack of insurance are not Journee’s liability. Neither are any excess payments required if you do end up making an insurance claim.
15.1. Conditions beyond our control
There are some things that even we can’t control (weather changes, natural disasters, food poisoning, etc). If something goes seriously wrong, we can’t promise any refunds. As always, please get in touch and we’ll try our best to help you and work with suppliers if needed. If there is an extreme weather situation or natural disaster, we’ll do our best to help you and make sure you have a plan to get back home, but we may not cover the additional expenses in such cases.
In particular, we will have no responsibility on any issue beyond our control. These issues include, but are not limited to, causes of Force Majeure, natural disasters, health epidemics/pandemics, war, war threats, terrorist activities, riots, civil disturbances, industrial disputes, airport closures, airspace closures, national emergency situations, health hazards, strikes, mass cancellations of flights, problems in air traffic, natural and nuclear disasters, fire, pandemics, epidemics and health risks.
Regarding problems with the services provided by any of the suppliers, we will not be responsible for any situation including, but not limited to, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type, air delay, flight cancellations, over bookings, closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances, hotel diversions, problems in hotel infrastructure and problems in hotel services.
Compensation will not apply if a significant change is made for reasons as mentioned above that are beyond our control. Journee cannot control and will not be responsible for bodily injury, property or other damage or loss caused by factors beyond our control, including but not limited to flight delays, airline turbulence, transportation accidents, war, terrorism, weather, quarantine, sickness, government restrictions, regulations or actions, mechanical breakdowns, fires, earthquakes, floods, climatic aberrations, acts of civil unrest, strikes, riots, theft, disease or accidents, or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, other unforeseen circumstances, or any other cause beyond our control, or including your physical, medical or mental disabilities, your failure to obtain valid travel documents or your failure to follow travel instructions. Under no circumstances shall we be liable for any special, incidental or consequential damages arising from the foregoing.
15.2. For actions of suppliers or your group
We take all reasonable steps to ensure that proper arrangements have been made but please acknowledge that we act as an intermediary, requiring other service providers such as airlines and hotels for the correct operation of the trips offered. As such, we are not accountable for the correct working of suppliers and their services and do not accept and expressly disclaim any liability for the actions or omissions of suppliers.
Journee cannot accept liability or responsibility for any airline or supplier bankruptcy or insolvency and the failure to provide any services that may follow. We will also not be liable where any failure in the performance of the contract is due to you, a supplier or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. If you have booked with us and your Journee trip is not performed or is improperly performed by us or our suppliers as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our or the suppliers’ control, we will offer you prompt assistance as is reasonable in the circumstances.
In the unlikely event of your flight services being subjected to lengthy delay or diversion, arrangements for meals, overnight accommodation, etc. should be met by your airline.
However, in light of our customer service policy, we commit to provide support and assistance to you if you have any dispute with suppliers during the trip. We will give you as much reasonable help as we can, in resolving a dispute in such cases, but we do not undertake to be able to satisfy your requests. You understand and agree that Journee shall not be liable for any loss, injury, expense, damage or harassment to persons or property resulting, directly or indirectly, from the acts or omissions of these independent travel suppliers, including but not limited to delays, over bookings, cancellation of services, cessation of operations, accidents, failures of equipment, or changes in fares, itineraries or schedules.
We shall offer help and assistance if you experience difficulties during your trip. This also applies to unavoidable and exceptional circumstances as a result of which the trip does not proceed in accordance with the expectations you could reasonably have on the grounds of the agreement. The assistance shall consist of adequate info on medical services, local authorities, consular assistance and support in using communication and finding alternatives. In the event that these difficulties are the result of intent or negligence on your part, the cost incurred shall also be borne by you.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description.
If we are found liable under this clause, we limit the amount of compensation we may have to pay you is up to two times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
Our liability will also be limited in accordance with and/or in an identical manner to: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all the benefit of any limitation of compensation contained in these or any conventions.
Refunds may be requested but are not guaranteed. Please note that any request for refunds is subject to these Terms & Conditions. While we will consider refund requests on a case by case basis, we do not guarantee refunds for any reason. All requests for refunds must be submitted directly to Journee. No promise of a refund will be binding on us unless confirmed by us in writing.
No refund will be made for itinerary or bookings that your group opts not to use. No show penalties could be up to 100% of the costs. Any complaint or claim involving the vacation services booked through Journee, involving the negligence of any transportation companies, or accommodations in relation to any service provided to the customer, must be notified to us while on the trip or within 30 days of the trip completion. Any requests for refunds filed more than 30 days after returning from a trip will not be considered.
In case you are entitled to a refund of payment already made by you, we will strive to facilitate the refund without delay and make payment within 14 days after the right to a refund has arisen.
16.1 Cutting your trip short
If you decide to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut your Journee trip short in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your trip not completed, or be liable for any associated costs you may incur.
Depending on the circumstances, your travel insurance (if had) may offer cover for curtailment and we suggest that any claim is made directly with them.
If you have a problem during your Journee trip, please inform the relevant supplier (e.g. your accommodation provider, airline, etc.) immediately, who will endeavour to put things right. It’s strongly recommended that you communicate any complaint to the supplier of the services in question without delay and at the time of the issue. The amount of service or compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances if you are late in bringing the issue to notice.
Complaints against Journee, if any, should also be brought to our immediate attention by you. If the complaints are not resolved satisfactorily, you must submit a written complaint to [email protected] within a maximum of one month after your trip.
In case of any doubts or questions, you can reach out to us anytime (Monday to Sunday from 9:30am to 6pm GMT/BST) either on email, SMS, WhatsApp or phone.